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Frequently Asked Questions

PRODUCTS & MATERIAL

We are aware of the impact of leather production on our world.
Leather camera holsters have a very life span and do not waste water in the daily wash. They are a very durable alternative to regular fabric or plastic holsters.

We only work with tanneries that use highly regulated modern tanning techniques and organic methods such as vegetable tanning and various forms of completely chromium-free tanning. We guarantee that all our products are made by hand in our own factory in the Netherlands.

Yes! The leather we use for The Hantler is treated with a waterproof coating which not only enriches the color but also maintains the sustainability of the leather.

When wearing The Hantler you will notice that the leather starts showing signs of wear and natural aging which contributes to the character of the product.

Treat your Hantler well and it will last a lifetime. We advise to treat your Hantler with our leather conditioner. Apply a thin layer of the leather cream every once in a while and rub it in gently. When your Hantler gets wet, do not let it dry under heat. You will receive a care guide with your order. 

‘I wear my hantler outside, it got muddy, can I clean it with soap?’

Yes, you can clean the Hantler. Just use a lukewarm cloth and some natural soap (or ordinary shampoo). Do not put The Hantler in the washing machine. Also do not use harsh chemicals like saddle soap, furniture polishes, cleaning solvents or oils.

The Hantler is made from genuine leather, originating from Europe.
It’s processed in organic methods such as vegetable tanning and various forms of completely chromium-free tanning.

Not yet, but we are working on it right now! Subscribe to our newsletter to get an update once we launch the product. We won’t spam you, we promise!

Our leather is finished with a waterproof coating, however it is possible that especially oiled leather, completely soaked leather and leather with bright colors may leave marks on light coloured clothing. A protection spray can help prevent stains on your clothes.

Weather exposure and general usage of the Hantler makes the leather become more beautiful and start to come alive. To keep your Hantler in  good condition and reduce dehydration of the leather you can apply our leather conditioner. Apply a thin layer of the leather cream every once in a while and rub it in gently. When your Hantler gets wet, do not let it dry under heat. You will receive a care guide with your order. 

We have over 30 different colors of leather. If you are looking for a specific color, please contact us without obligation via the contact form. Additional costs may be charged.

Your camera’s are locked in mulitple ways onto the Hantler. This way we make sure your camera is safe from falling once it is fastened correctly. 

PERSONALISATION

No, it’s an additional option. You can order all products without engraving or personalization. If you’ve decide you would like to get it engraved at a later date(after a year for example) you can reach out to us to discuss the possibility’s and prices.

After you have uploaded your file with your personal design or company logo, a member of our team will check it. We’ll send you a free digital sample first. Once you approve this sample and are happy with the design we start to create your Hantler.

Preferably a vector based image file, such as a PDF-file. We will personally check your file to see if it’s suitable for engraving on your Hantler.

If you don’t have a vector file, upload the best and highest quality file you own. We will be in contact with you about the options and possibilities. 

To help you understand what is and isn’t possible in logo engraving we ask you to try think in black and white (monochrome). We can only engrave in one color. If you have a logo that consists of multiple colors please contact us and we will show you the possibilities.

Please make sure your file is delivered to us in the highest possible resolution. The background doesn’t have to be transparent.

Of course you can! If you want to purchase multiple Hantlers with the same logo or design (20+ Hantlers) we can give you a volume discount.  Please contact us via our contact form.

We aim to send you a digital sample within 4 business days. We check the files ourselves, which can sometimes lead to a longer waiting time.

SHIPPING & GARANTUEE

Our maximum shipping time is 2 weeks without engraving. Our shipping time with engraving depends on how fast the digital sample is approved by you. We aim to have your hantler with you in 2 weeks either way. 

We ship internationally from Holland. Not sure if we can ship to your country? Contact us via our contact form.

All orders over €250 are shipped for free within the EU.
All wholesale orders over €1000 are shipped for free within the EU.

All other orders we rate a shipping cost. You can check your shipping costs by entering your country at the checkout page. 

Sorry to hear that! Please check the tracking link included with your order for more information or contact us with your order number, we will help as best we can to resolve the matter.

We use DHL for shipping our packages internationally. For local orders (the Netherlands) we use PostNL.

When your order is packed and shipped, you will receive a tracking link via email to safely track your order.

 

If applicable, the recipient is responsible for all customs and import taxes that may apply. Please check this before you order. 

Unused and undamaged items can be returned in the original packaging and refunded within 30 days. We do not accept returns on items that have been used or personalized. We request that you read our refund policy for any terms and conditions that apply.

Please note that we do not refund the original shipping costs, nor are we responsible for the return costs of your order.

We provide a 1 year warranty on our products starting from the date of purchase. Further information can be found under terms & conditions.

If your product breaks in the first year, we will repair it.. Please note that we are not responsible for the shipping costs if you send it to us for repair. Please head over to our terms & conditions for more information.

OTHER QUESTIONS

Thank you in advance for making the effort! You can leave your review on our google business page or on facebook!

We offer many different payment options. In our checkout form you can choose your payment method which include credit card, Paypal, IDeal, direct bank transfer & Bancontant.

Sorry to hear you want to cancel your order, please contact us and we will ensure that you receive your money back. We would like to hear what made you change your mind.

There is  a possibility the conformation email landed in your spambox, please give it check. If you have not received the order confirmation and you are not sure whether your order has been processed, please contact us. 

Yes we love to collaborate with other businesses! Go to our collaboration page for more information. 

No fairs or events are planned for the coming period.

Follow us on this topic by subscribing for our newsletter or keep an eye on the site for our planned events. You can also follow us on Instagram for the latest updates: 

https://www.instagram.com/thehantler

Currently Hantlers are only available online. Only when you live in the Netherlands or in Belgium is it possible to make an appointment with us.

Are you a store owner and interested in adding The Hantler to your product range? Please contact us.

If you are a journalist, writer, copywriter or blogger interested in displaying our products, please contact us at info@thehantler.com for access to our online media database.

Interested in displaying our products, please contact us at info@thehantler.com for access to our online media database.

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